Support & Contact

How can we help?

Whether you have a question about trading, compliance, or your account — our team is ready to assist.

Get a response within 24 hours. Best for detailed questions and documentation requests.

Speak with someone directly. Available Monday to Friday, 8 AM – 6 PM (CAT).

Browse guides, documentation, and tutorials. Find answers instantly.

Quick answers to the most common questions about orders, shipping, and compliance.

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Fill out the form and our team will get back to you within 24 hours. For urgent issues, please call us directly.

Average response time Under 4 hours (business days)

Business hours Mon – Fri, 8 AM – 6 PM (CAT)

Languages English, French, Kinyarwanda

Afrikabal Ltd.
Kigali, Rwanda